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Park Authority

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Website Accessibility

This website is run by the Snowdonia National Park Authority. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

change colours, contrast levels and fonts

zoom in up to 300% without the text spilling off the screen

navigate most of the website using just a keyboard

navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website aren’t fully accessible:

Many PDF documents aren’t fully accessible to screen reader software

some of our online forms are difficult to navigate using just a keyboard

you can’t skip to the main content when using a screen reader

some information is presented as map data and not accessible using a screen reader

some of our content is difficult to understand

some pages have skipped heading levels

there are some text overlays on images with poor contrast

some pages need improved hyperlinking

some form controls and buttons are not labelled

some images are missing alt tags

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email park@snowdonia.gov.wales, alternatively you can call us on 01766 770274 from 9:00am - 5pm, Monday to Thursday, and from 9:00am - 4.30pm on Fridays.

We’ll consider your request and get back to you in seven days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by telephone: 01766 770274, email; park@snowdonia.gov.wales or you can submit your comments on our online contact form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

Our main office is at Penrhyndeudraeth. Here are the ways to contact us.

Technical information about this website’s accessibility

Snowdonia National Park Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Issues with text

We aim to fix any non-descriptive link text by September 2020 (for example where link text says 'Click here').

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards.

Issues with navigation

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This doesn’t meet WCAG 2.1 success criterion 2.4.1 (bypass blocks). We aim to ensure that this link is present throughout the site by September 2020.

Some pages have non distinguishable landmarks. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan to provide Aria landmarks by September 2020

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) online surveys, applying for job vacancies and applying for planning permission.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. We aim to rectify as much as possible by September 2020.

When procuring new online systems, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

Alt text

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we plan on making sure our use of images meets accessibility standards.

Issues with contrast

Some pages have low contrast errors. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) We aim to make all content reach the minimum required levels by September 2020.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

We are currently in the process of developing a new website for the Authority. Whilst we are continuously working on accessibility issues on our current website, our main aim is working towards making our new site fully accessible which should be live by 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix our Primary Factsheets PDFs on our Basic Factsheets page.

Any new PDFs or Word documents we publish will aim to meet accessibility standards.

Maps

Many of our online maps are embedded in our website and do not meet accessibility standards. These include (but are not limited to) planning areas, common land, local plan policy areas, tree preservation orders (TPO) and conservation areas, ecology sites, heritage sites and transport links.

The accessibility regulations don’t require us to fix online maps or mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use.

How we tested this website

This website is continually tested every 5 days by using the website monitoring platform, Silktide.

We tested:

our main website platform, available at https://www.snowdonia.gov.wales

We plan on testing our microsites and meeting accessibility requirements by September 2020.